Jesse Hernandez

 

Contact Information

Mobile (787) 949-9896 Email jhcreativefilm@gmail.com

Web https://latinsbest.wixsite.com/jhcreativefilm

 

Creative Writer

 

A dedicated and relentless writer that challenges creativity in every project. Finds solutions in impossible scenarios, encouraging teammates to a higher standard for optimal results. Leadership-oriented, geared towards diversity in the workplace. Complex plot development with strong character arcs, emphasizing in stories with potential sequels. Productive with tight deadlines and serves as an objective story analyst during the development phase when working with a group. With a background in film production, technical details are considered into plot development, increasing the production value of the manuscript. Easygoing and rational when managing inconsistencies between teammates. Encourages team-building activities that advocates a dynamic approach to brainstorming. Exposed to the emotional struggle of parental alienation, providing an edge on writing drama, thriller, and horror. Diligent when editing screenplays to Hollywood standard. Created various standard operating procedures as a federal employee and wrote various manuscripts for a wide range of mediums as a student of creative writing.   

Skills

Has a proactive approach to problems and writer’s block. Willingness to learn and adapt to rigorous project demands to efficiently meet deadlines. Disciplined proofreading and editing technics that meet mainstream media formatting. Management-oriented, focusing on group success and encouraging leadership among team members. Creative approach to story development using logical perspectives on surreal situations.

 

Software: Final Draft for screenwriting, Microsoft OneNote for story development, Visual Basic programming through Microsoft Excel to create dynamic budget templates and password protected personnel databases.  Experienced with Adobe Premiere and After Effects for post-production film editing.

 

Accomplishments

 

• Created standard operating procedures that have been implemented, improving the level of service by streamlining federal government procedures.  

• Developed the Cross-Function Panel Initiative that allowed two of the largest functions of the Internal Revenue Service to come together and improve the taxpayer experience during the collection process.

• Was awarded the Course Director’s Award for Character Creation & Development and Writing for Film and Animation courses during the master’s degree at Full Sail University.

• Developed an interactive program that assisted employees with disclosure interviews for business accounts at the Internal Revenue Service Agency.

• Identified an emergent problem between two functions that had the same intention, to collect from the taxpayer, by opening a forum that allowed to bring forward inconsistencies between function policies and manuals, thus writing reports that would be forwarded accordingly for customer service improvement. 

 

Work Experience

 

Internal Revenue Service, Jacksonville, Florida 01/2018 - Present

Bilingual Contact Representative - Subject Matter Expert in Business Accounts - Instructor for Business Accounts - Acting Lead

Responsible for closing individual and business accounts that are not compliant and owe balances. Assist in training new hires in business accounts.

• Successfully closed over 1,600 accounts by addressing individual and business collection matters and providing education to improve future tax handling.

• Instructed over 80 new hires by providing a dynamic training experience, assisting them to obtain certification in business accounts.

• Assist in the certification process by supervising new hires through the initial weeks of the new assignment to ensure suitable use of business technics and case management.
   

Internal Revenue Service, Guaynabo, Puerto Rico 11/2015 – 01/2018

Bilingual Accounts Management and Automated Collection System Contact Representative 

Responsible for addressing tax matters for Spanish and English-speaking individual and business accounts. Educated taxpayers in tax matters and managed an initiative that streamlined the collection process of the Internal Revenue Service.

• Successfully closed over 3,200 accounts by addressing individual and business tax matters and providing education to improve future tax handling.

• Streamlined the collection level of service by creating a forum that allowed account service and collection representatives to meet and discuss discrepancies that were affecting the taxpayer.

• Assisted over 500 taxpayers to obtain an individual taxpayer identification number by accessing related systems to identify and correct outstanding inconsistencies within the application process.   
   

Federal Emergency Management Agency, Atlanta, GA 05/2005– 02/2016

Human Services Specialist - Community Education Outreach Specialist – Floodplain Management Specialist

Responsible for overseeing flood-related projects that managed federal funds for disaster survivors. Provided mitigation education and handled disaster funds through case processing.

• Assisted disaster survivors by granting federal funds to accommodate their immediate needs during the recovery process.

• Assisted disaster survivors by providing mitigation education and publications to encourage a proactive approach to future disasters. 

• Assisted states with federal funding by revising individual assistance applications to ensure that the project accordingly awarded funds.
   

Education

 

Full Sail University, Winter Park, Master of Fine Arts, Creative Writing

Full Sail University, Winter Park, Bachelor of Science, Salutatorian of Digital Cinematography